Cat Tree Instruction Manual
It’s nice, but it’s not grey. It’s white with brownish-black pieces. I wish it was white and grey or all white or all grey. The color is nothing like the photo though. See the photo I’ve attached.
Cat Tree Cylinder Gray Pufak 27"
Size
Two Levels
The Pufak cat tree is a plush, stylish tower designed to offer your cat a relaxing retreat. Your pet may choose to lounge atop its extra fluffy exterior or within one of the two soft condos. Large and sturdy enough to support multiple cats at once, the Pufak is crafted from high-quality materials that will be enjoyed for many years.
- Design: Multi-tiered design can comfortably support multiple cats at once
- Easy Assembly: Quick and easy to put together or take apart
- Stable and Safe: The strong, well-balanced construction ensures your pet’s comfort and safety
- Soft Polyester: Crafted with 100% polyester that is soft and perfect for relaxing
- Neutral Colors: A contemporary design and neutral color palette will complement any decor
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at Hello@Samspets.com with your name and order number, and we will look into it for you.
30-Day Cancellation & Refund Policy
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You have 30 days from the date of delivery to cancel your order—no explanation needed.
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To initiate a return, contact us at Hello@samspets.com.
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Refunds are issued to your original payment method within 14 days of receiving your return. No extra processing fees apply.
Return Conditions
To be eligible for a return:
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Items must be purchased within the last 30 days.
Non-returnable items:
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Custom or personalized products.
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Perishable, expired, or unsealed hygiene goods.
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Items inseparably mixed with other goods after delivery.
How to Return (Choose 1 of 2 Options)
Option 1: Free Ship-Back
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Contact us for a prepaid return label (return shipping is completely free).
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Box up your item and ship it to:
1371 Carroll St, Brooklyn, NY 11203
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Please hold onto your drop-off receipt until your refund clears.
Option 2: Donate to a Shelter
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Donate your usable item to a local animal shelter or rescue instead of shipping it back!
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Email proof (a photo of drop-off or a shelter receipt) and your order number to Hello@samspets.com.
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Donated items do not need original packaging, but the 30-day rule and item eligibility exclusions still apply.
Contact Us
Questions? Reach out directly:
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Email: Hello@samspets.com
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Phone: 510-726-7738
Cat Tree Cylinder Gray Pufak 27"
Sale price$96.80