Helix Litter Box
The Helix litter box is a spacious and sanitary option for cats of all sizes. Three raised walls shield against accidental messes, while the front remains easily accessible. The Helix features a litter catching grate designed to collect the excess debris from your cat’s feet as they get up to leave. Durable and convenient, this litter box is easy to clean and is also available in a variety of colors.
- Spacious and Comfortable: Cats of all sizes will appreciate having extra room
- Litter Catching Grate: Built-in grate keeps litter contained as your cat comes and goes
- Easy to Clean: Easy to wipe down surface makes cleaning as simple and efficient as possible
- Reliable Construction: Durable, long lasting materials ensure you and your pet’s satisfaction for many years
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at Hello@Samspets.com with your name and order number, and we will look into it for you.
30-Day Cancellation & Refund Policy
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You have 30 days from the date of delivery to cancel your order—no explanation needed.
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To initiate a return, contact us at Hello@samspets.com.
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Refunds are issued to your original payment method within 14 days of receiving your return. No extra processing fees apply.
Return Conditions
To be eligible for a return:
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Items must be purchased within the last 30 days.
Non-returnable items:
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Custom or personalized products.
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Perishable, expired, or unsealed hygiene goods.
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Items inseparably mixed with other goods after delivery.
How to Return (Choose 1 of 2 Options)
Option 1: Free Ship-Back
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Contact us for a prepaid return label (return shipping is completely free).
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Box up your item and ship it to:
1371 Carroll St, Brooklyn, NY 11203
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Please hold onto your drop-off receipt until your refund clears.
Option 2: Donate to a Shelter
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Donate your usable item to a local animal shelter or rescue instead of shipping it back!
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Email proof (a photo of drop-off or a shelter receipt) and your order number to Hello@samspets.com.
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Donated items do not need original packaging, but the 30-day rule and item eligibility exclusions still apply.
Contact Us
Questions? Reach out directly:
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Email: Hello@samspets.com
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Phone: 510-726-7738
