Cat Tree Instruction Manual
My cat loves his cat cave! After his breakfast, you can find him napping inside! The quality is amazing!
Rocket® 18" White Cat Tree Cylinder
The Rocket cat tree features a luxurious soft interior and exterior so that your pet can enjoy resting comfortably on top or within the condo. The unique shape, neutral colors, and tripod-style wooden legs assure that this cat tree is not only fashionable, but also stable and secure. The Rocket is lightweight and easy to assemble for your convenience.
- Design: The innovative cylindrical shape allows your pet to enjoy resting on top or within the condo
- Easy Assembly: Quick and easy to put together or take apart
- Stable and Safe: The strong, well-balanced construction ensures your pet’s comfort and safety
- Soft Polyester: Crafted with 100% polyester that is soft and perfect for relaxing
- Neutral Colors: A contemporary design and neutral color palette will complement any decor
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at Hello@Samspets.com with your name and order number, and we will look into it for you.
30-Day Cancellation & Refund Policy
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You have 30 days from the date of delivery to cancel your order—no explanation needed.
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To initiate a return, contact us at Hello@samspets.com.
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Refunds are issued to your original payment method within 14 days of receiving your return. No extra processing fees apply.
Return Conditions
To be eligible for a return:
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Items must be purchased within the last 30 days.
Non-returnable items:
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Custom or personalized products.
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Perishable, expired, or unsealed hygiene goods.
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Items inseparably mixed with other goods after delivery.
How to Return (Choose 1 of 2 Options)
Option 1: Free Ship-Back
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Contact us for a prepaid return label (return shipping is completely free).
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Box up your item and ship it to:
1371 Carroll St, Brooklyn, NY 11203
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Please hold onto your drop-off receipt until your refund clears.
Option 2: Donate to a Shelter
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Donate your usable item to a local animal shelter or rescue instead of shipping it back!
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Email proof (a photo of drop-off or a shelter receipt) and your order number to Hello@samspets.com.
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Donated items do not need original packaging, but the 30-day rule and item eligibility exclusions still apply.
Contact Us
Questions? Reach out directly:
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Email: Hello@samspets.com
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Phone: 510-726-7738
Rocket® 18" White Cat Tree Cylinder
Sale price$62.87