The Pufak cat tree cylinder is a plush, stylish tower designed to offer your cat a comfortable place to relax. Your pet may choose to lounge atop its extra fluffy exterior or within the soft condo. The Pufak has been crafted from high-quality materials that will be enjoyed for many years, and is easy to assemble for your convenience.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at Hello@Samspets.com with your name and order number, and we will look into it for you.
You have 30 days from the date of delivery to cancel your order—no explanation needed.
To initiate a return, contact us at Hello@samspets.com.
Refunds are issued to your original payment method within 14 days of receiving your return. No extra processing fees apply.
To be eligible for a return:
Items must be purchased within the last 30 days.
Non-returnable items:
Custom or personalized products.
Perishable, expired, or unsealed hygiene goods.
Items inseparably mixed with other goods after delivery.
Contact us for a prepaid return label (return shipping is completely free).
Box up your item and ship it to:
1371 Carroll St, Brooklyn, NY 11203
Please hold onto your drop-off receipt until your refund clears.
Donate your usable item to a local animal shelter or rescue instead of shipping it back!
Email proof (a photo of drop-off or a shelter receipt) and your order number to Hello@samspets.com.
Donated items do not need original packaging, but the 30-day rule and item eligibility exclusions still apply.
Questions? Reach out directly:
Email: Hello@samspets.com
Phone: 510-726-7738
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It’s nice, but it’s not grey. It’s white with brownish-black pieces. I wish it was white and grey or all white or all grey. The color is nothing like the photo though. See the photo I’ve attached.
Surfaces are quite hard - not fluffy as anticipated — It looked so fluffy and soft in the photo but (what we received) is actually a very thin layer of visual fluff over a hard surface. Both inside and out. There is not enough interior space inside to add a nice soft blanket and putting one on top would sort of ruin the look. Our cat won't touch it. I don't recommend. Two stars in lieu of one simply for the "look". It does look cool in real life.
This is a nice cat condo I hope my cat likes it and hopefully it’s in one piece when I get home from work today. I just seen in my ring doorbell the fed ex driver slammed it down on the cement
Good size n like that it has legs. Maybe they’ll tell can make a 3 cubby one too!
well made — My cats all love a cozy bed, this fit the bill perfectly!
Easy access — Ideal for older cats and handicap cats
nice size, soft, and a fave among the animals — I bought this for my bunny because she loves cat trees but the cats love it so much that I think I have to get a second one!!
Cat Tree Instruction Manual